Riding Metro’s New RapidRide C Line


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C-line Bus Arriving at Fauntleroy Ferry Terminal

Today I rode the C line to work.  This route starts at SW Roxbury Street and connects West Seattle to downtown.  It heads north on SW Fauntleroy Way to California Avenue and the West Seattle Junction and then downtown. 

I arrived at the Fauntleroy Ferry terminal stop at about 8:15.  I tapped my ORCA card on the reader and good news: I have a more than $5.00 remaining on the card!

I chatted with a city librarian who was also taking the C line for the first time.  We agreed that we like the ORCA system but we wondered what fare enforcement is provided to insure that everyone pays.   We have not seen any enforcement, though that is sure to change as we get beyond this first week of service on the C-line

The electronic sign said the next bus would arrive in two minutes.  It actually took about 8 minutes for the bus to arrive.  Six people boarded with me and we had our choice of seats on the large articulated bus.

I started my stop watch as we moved north on Fauntleroy.  The first automatic bus stop announcement occurred at the Morgan Junction where at least 20 people boarded.

 More people boarded at SW Findlay Street and at the Alaska Junction at least 30 people boarded.  People were now standing and it was getting crowded.

 The heat and ventilation system came on at SW 35 Street and SW Alaskan Way.  At the SW Avalon stop, people were choosing not to get on because they could see that the bus was crowded. 

 I was in the middle of the bus.  There was room for more people if those on the bus would have moved to the center.  There were no announcements encouraging riders to make room for more passengers. 

 As the bus headed downhill on Avalon to the West Seattle Bridge, the driver no longer stopped to pick up waiting people.  The bus was full.

 The bus merged with traffic creeping toward Highway 99.  Once the bus got onto 99 the trip went quickly due to the new bus-only lanes on this just-completed section of the Viaduct replacement project

 I got off on Seneca between 2nd and 3rd, the first downtown stop. People were jostling to get off the crowded bus. Total travel time was 33.41.8 minutes. 

Seneca is a steep hill.   The vertical distance from the bus to the sidewalk was a long step.  It may be difficult for some because of the pitch of the sidewalk. 

As I got off the bus I saw Seattle Times transportation reporter Mike Lindblom writing up his notes.  He had been riding the same bus.  We compared our impressions and experiences.

Here are a few suggestions I have for Metro:  The arrival information signs at the bus stops should be accurate.  Hopefully this is just an opening week glitch. The LED signs with the route number and location of the next stop are a great addition to Metro buses, but on RapideRide and other articulated buses, another sign mounted in the mid-section would make it easier for passengers in the back see over riders standing up in front section. Some of the crowding on the C-line could be alleviated by the driver  asking  passengers to move to the center of the bus; Metro needs to deploy more RapidRide vehicles to reduce the intense crowding we’re seeing at peak hours on both the C and D lines; Finally, I will ask SDOT  to work with Metro to ensure that the vertical distance down to the sidewalk is safe for all passengers.

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Comment from Irene Gendron
Time October 5, 2012 at 10:44 am

Oh that we are all as fit and healthy as you. For the over 60 crowd, the disabled, the pregnant, the new RR and cut to local service is catastrophic. People relied on Metro to do grocery shopping, get to doctor appointments, go to library, and in general be mobile. The loss of the 54, 55, 22 and other buses going within West Seattle to White Center corridor—especially during mid-day is such a hardship. And standing on the crowded, swaying C Line to go to downtown Seattle as it speeds and makes turns is downright scary. The people lucky to get seats are invariably on their phones or computers and do not give up seats to older, frailer folks. The drivers can’t even see what’s happening in the buses and don’t seem to care. If you read all the comments on the West Seattle Blog this week, you too will cry. Sincerely, I. Gendron, Morgan Junction (and over 60 and now deciding to start driving my car again as the only option to getting around West Seattle)

Comment from Marlena B
Time October 5, 2012 at 11:21 am

Hi Tom- Appreciate the time you took to ride the C line and write up your review. I live in West Seattle and have experienced these same issues with the Rapid Ride, which hasn’t been so “rapid” for the past week. I get on around the junction, and twice this week I’ve been passed up by a full bus. My commute which used to take less than 20 minutes is now up to around 45-50 minutes. I’m hopeful that this is just first week bumps that Metro will get worked out. Your suggestions are great and I really hope that Metro will implement them! Thanks for getting out into the streets and riding along!

Comment from Tonya
Time October 5, 2012 at 1:00 pm

http://westseattleblog.com/2012/10/metro-bus-changes-weekday-5-the-first-week-ends#comments

Here is some more feedback. I suspect there a a plethora of lawsuits coming as many people have been injured as a result of the driving and lack of space. This has caused me to get back in my car and drive to work – atithesis of what I presume was the goal. Thumbs down Metro -

Comment from Lynn
Time October 5, 2012 at 2:52 pm

Is there any way that the first stop in downtown Seattle from W. Seattle could be on a flat street, rather than that very steep incline at 2nd and Seneca? A few months ago I fell trying to exit the bus there and broke a toe. I am 59 and not as spry as I used to be, and I have watched people struggle to get off the bus there. It’s impossible for those who have any kind of disability.

Comment from Tom Rasmussen
Time October 5, 2012 at 3:20 pm

Hi Irene: Thank you so much for writing in response to my article about the new RapidRide line experience I had. I will try to comment or respond to all you have written. I am over 60 so I can relate to that age group. You may not have noted that I did write that I was concerned about the ability of people to safely step off the bus do to the height of the bus from the sidewalk. I think that would affect those you both you and I are most concerned about. Yes, standing on a speeding bus is scary and I do think that they should not put anyone at risk. I would have given up my seat in an instance if I hadn’t been so smashed in in the middle. I have read the comments and they will be helpful to Metro to improve service. Metro has added more busses to reduce the crowding. What is it that you cannot do now with the change in the bus service? I would like to know specfically so I can help remedy the problem.

Thanks again for writing.

Tom Rasmussen (over 60).

Comment from Tom Rasmussen
Time October 5, 2012 at 3:25 pm

Dear Tonya: Thanks very much for writing. I really appreciate getting quick feed back from you to my article on my experience riding the C line. While the City and City Council do not operate Metro (it is the County) I of course care very much about the operation of the C line because it affects so many people in Seattle.

You write that many people have been injured since the beginning of the C line. Are you predicting that will happen or it has happened? Also, what are you no longer able to do or how has the C line affected your life so that you must now drive when you otherwise would have taken the bus?

Thanks again for writing.

Tom Rasmussen
Seattle City Councilmember

Comment from Tom Rasmussen
Time October 5, 2012 at 3:28 pm

Hi Marlena: Thanks very much for writing. I appreciate getting quick feed back to my article about my experience. While the City and City Council do not operate Metro (it is the County) I of course care very much about the operation of the C line because it affects so many people in Seattle. King County Metro has added more busses because people are being passed up by full busses. I will continue to ride it to make sure I know what is going on. I too hope that this is just an adjustment period and it will be better.

Thanks again for writing.

Tom Rasmussen
Seattle City Councilmember

Comment from Tom Rasmussen
Time October 5, 2012 at 3:30 pm

Hi Lynn: Thanks very much for writing. I appreciate getting quick feed back to my article about my experience riding the C line and getting off the bus on that steep sidewalk. I too am concerned about it and told the director of Metro of my concerns. I am sorry that you fell.

While the City and City Council do not operate Metro (it is the County) I of course care very much about the operation of the C line because it affects so many people in Seattle. King County Metro has added more busses because people are being passed up by full busses. I will continue to ride it to make sure I know what is going on. I too hope that this is just an adjustment period and it will be better.

Again, as to that stop I will see if I can get it modified to be safer.

Please feel free to write me or call me at my office: 206-604-2776.

Thanks again for writing.

Tom Rasmussen
Seattle City Councilmember

Comment from Kathy Dunn
Time October 5, 2012 at 7:49 pm

Hi, Tom,

I have found the new 50 to be a great route. I know the C line is supposed to be the main downtown route from the Junction, but riders may find that the trip from the Junction to downtown can be made on the 50 if the timing is right for them and they don’t mind a transfer to the LINK or a bus at SODO station. The 50 bus is usually less crowded but competitive time-wise especially when there is heavy bridge traffic and the 99 ramp is backed up. No WIFI though.

Comment from KeithN
Time October 6, 2012 at 12:04 pm

Tom, thank you for your efforts. Please continue to monitor the situation on the RapidRide C. I used to use the 54/55/21 and switched to driving until this mess is under control. Since I travel to Bellevue, this means I’ve experienced the RapidRide B from the transit center also on a daily basis. It’s been worse over there also but despite my continue requests to Metro to improve it, have been ignored completely and the service is much worse than advertised. It’s been a huge disappointment. Please stay proactive as otherwise Metro will be able to continue this with the Rapidride C for W.Seattle ( and accordingly Ballard ). Thanks again for your continued efforts – your comments are important and I am hopeful this can be addressed before the weather goes south.

Thanks again.
Keith.
WS resident ( since only 1996 )

Comment from Tom Rasmussen
Time October 8, 2012 at 1:36 pm

Keith: Thanks for your message. I will continue to monitor this closely. I will ride the C line periodically and check in on the quality of the service.

Clearly Metro has a lot of improvements to make and I have requested them to do so.

Tom Rasmussen

Comment from Tom Rasmussen
Time October 8, 2012 at 1:38 pm

Kathy: Thanks for your message. Othes have also suggested the 50 as an alternate. I will have to try it to see how well works.

Please rest assured that I will continue to monitor this closely. I will ride the C line periodically and check in on the quality of the service.

Clearly Metro has a lot of improvements to make.

Tom Rasmussen

Comment from Jessica
Time October 15, 2012 at 12:31 pm

Tom, thank you for connecting with us and sharing your insights. I haven’t been able to find much representation for the North Admiral area riders, so I will express my personal anguish.

I moved to Admiral just this past summer for the main reasons of safety and transit convenience (I am a young female living on my own and do not have a car). Before I bought my place, I did my due diligence for transit options. I work in Pioneer Square, less than 5 miles from my home. The commute was easy — the 57 rode through SODO and let me off at the stop across from the International District station so I only had to walk a few blocks to work and a few blocks to the bus on my way home. Occasionally I would ride the 56 to 2nd and Seneca, however this walk is more than twice as long to my work and through a less-safe part of the area. I’m anticipating that the downhill will not be so fun nor safe with the upcoming rain and ice.

With the new changes, the 56/57 and Rapid Ride C all have their first stop downtown on 2nd and Seneca, therefore leaving no other options south of this area. I am not sure how this makes sense to Metro. There are definitely riders in my area who need to access the stops in SODO and around the International District from West Seattle.

I took the Rapid Ride home once since the 56/57 don’t run past 7pm (ridiculous, as I sometimes work late). The Rapid Ride C line arrived in the Junction around 8:30pm. From there, I have two options: 1) walk 2 miles home, or 2) transfer to the 50. I forgot to get a transfer (to transfer to the 50) from the driver since I used a bus ticket, so I ended up walking. Plus, I would’ve had to wait an extra 20 minutes for the 50 which is approximately the amount of time it took me to walk home. Fortunately, the walk did not feel threatening as it was a Friday night with many people out, however I would not feel comfortable doing something like this on a regular basis.

My expectations for our great city are not that complex. All I want is simplicity and security in getting to and from work. Catching two buses to go less than 5 miles and having to walk an extra mile on top of that really makes me feel like we are not progressing. Thank you for listening.

Comment from Jack Zektzer
Time October 19, 2012 at 1:55 pm

The c line is as rapid as the old #54. Today I found that a schedule of departures of the C line from California and Alaska is to be found on the back side of the #55 schedule. i have emailed Metro regarding the lack of a comprehensive public schedule for the C line.

Comment from Tom Rasmussen
Time October 22, 2012 at 6:46 pm

Jessica: thanks very much for your message. I am sorry that you have such a difficult commute. North Admiral is a wonderful neighborhood and I hope that you enjoy it in spite of the challenges of transportation. Our primary challenge in maintaining great transit is that the revenue (sales tax) is falling and we need new and different ways of funding public transportation. Our state legislature holds the key because they determine how we fund transportation.

Tom Rasmussen

Comment from Tom Rasmussen
Time October 22, 2012 at 6:46 pm

Thanks for the insight Jack.

Tom

Comment from kory
Time November 27, 2012 at 8:37 am

Hey everyone. I come commute on the bus from downtown seattle to west seattle on the c line. My best stop is on 3rd and pike. The schedule posted for the public said the last stop is at 6am which had me in a panic. I got to the stop at 815am, next thing I know I turn my head and like right out of the blue there is a c line bus. I was very releaved. I think metro added some busses? I love how I can use my transfer from the previous metro. I thought id have to pay again because of the RapidRide logo and how new the system was. Great bus. Thanks metro! Now just please fix your scheduals for the public at your stations.

Comment from Tom Rasmussen
Time December 3, 2012 at 4:01 pm

Thanks for commenting Kory. I have heard others say that the schedule issue is a problem. I will convey those concerns to Metro.

Tom Rasmussen

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